Tag Archives: Premier Inn
Not so good Premier Inn stay
Okay this is going to sound a bit of a rant and I’m sorry in advance, also it has nothing really to do with archery more to do with poor customer service from a leading hotel chain.
At the 3D championships a few weeks back we had booked into a Premier Inn as we didn’t fancy camping and wanted a relaxing location. What a mistake that was. I don’t think I would class it as the premier inn from hell, as I am sure there must be worse out there, but I do think it was a very poor stay. We’d wanted a trouble free stay whilst attending the archery tournament and had stayed at other premier Inns in the past and they had worked well.
First thing to say would be the staff were helpful at all times and remained polite and professional, but they had been put into a situation they shouldn’t have.
The Inn is being refurbished, but we weren’t told at time of booking in January or informed of this until we arrived. Due to this half of the car park spaces were taken up with skips and builders cabins or barriers. So of the 3 nights we stayed, we were only able to park in the hotel car park once.
We were told we could park 200 yards down round in neighbouring Premier inn. Problem is this was having building work as it is being extended so also have limited parking. Friends ended up in multi storey, which was more expensive and no reimbursement. Having 2 inns both being renovated at same time and sending people from one to the other, is not great planning for any organisation.
Nor is it great to have to carry expensive archery equipment along public streets.
I was told I had to move car, whilst others were allowed to park on pavements. So they didn’t appear to uniformly enforce rules.
With the refurbishment we were given electronic cards, problem being is they didn’t always work (our friends went through 4 sets). This was a pain as we were on the 3rd floor and only 1 lift. You could enter the lift without the card but when you exited onto the floor the corridor door required a working card.
Can’t say we were overly impressed by the sign on the corridor doors saying they might lose water due to refurbishments.
We had issues with the room that if you had windows open to keep cool, you had either road noise, people arguing or quay side noise. If window was shut you couldn’t turn air con down past 19 degrees centrigrade to cool room. Despite telling reception of this , it wasn’t recorded on my complaint. If I was a conspiracy expert I might even say convenient as this counts to the good night guarantee.
To add to the problems we discovered they charged us twice for the first night, which we discovered when we got home. Apparently this was due to a computer error!!
They did give us a voucher for a free breakfast on the Monday as an apology, which was the only day we could have had breakfast as had to leave early to get to the championship venue.
I would seriously think twice about staying there again, for no other reason than the limited parking. As for other premier inns, I’m not sure as I don’t like the idea of turning up to building site! If you are going to refurbish somewhere let people know before they arrive or ensure it does not have such a negative impact on the guests.
We did highlight these issues with the staff at the time and have been waiting on customer relations to get back to us. Which they did, after several twitter messages, phone call and posts, closing the call for over a week as they said it had been resolved. No it wasn’t resolved, the only thing resolved was they repaid us the money they had over charged us !! Their response has been you had a free breakfast and the goodnight guarantee doesn’t cover parking
I’m not really sure about the goodnight guarantee promise as apparently it doesn’t cover parking issues and since there is no record of our complaints concerning the room, maybe because there were multiple people complaining at the same time. I think in some ways we got away easy as we watched one disabled person struggle to enter their car as they were unable to park in the disable bays.
I have to say I have been very disappointed by the responses from the customer relationships staff and communication from them.
Premier Inn used to stand for quality and reliability. They have gone from being our first choice of accommodation to last resort, not just because of the stay but the handling of the aftercare as I have little faith in companies who don’t help to resolve the issues quickly.
Thanks for reading and sorry this has sounded a bit of a rant.
Shoot report – NFAS 3D Championships
As I started writing this I realised a few things
- Firstly it was going to be a long report so I’m breaking it down into two parts. Overview of the event, day one and day two.
- Secondly some of my comments maybe read as gripes or criticism based on just not shooting well. That’s not the intention they are my observations, thoughts and opinions.
So here goes,I hope you like this epic.
The late May bank holiday weekend saw us load up the car on Friday morning and head south to just outside Plymouth for the NFAS 3D championships. Unlike others we had a pretty easy drive down and popped into the venue before heading to the hotel. This year we decided against camping and booked into a Premier Inn about 20 minutes drive from the venue. This would prove to be a popular choice of accommodation for many competitors as the restaurant and bar was well stocked with fellow archers in the evening.
The 2015 champs would be the first time we would shoot a 3D championships not held at Osmaston estate, instead it would be at the Flete Park, Devon. I think the extra distance put a few people off travelling, which was a shame as the venue was stunning in parts and relatively easy to get to on the roads (traffic allowing).
This year would also see Sharon defending her championship title in ladies Hunting Tackle. Here is a link to last years shoot report (Link )
40 v 36
Due to these lower numbers of attendees (some 550 rather than 650 or so in previous years) the organisers reduced the courses from the normal 40 3d targets to only 36.
I can understand why they did this, as it made it easier for the course layers but personally I don’t think this was to prove a good idea. The extra few empty targets might have lessened the delays experienced by some archers on the courses.
Start the clock
The other thing which was new was that they instigated a time limit of 8 hours from the start of shooting. Any archers not completing the 36 target course within this time would have to be scored only on the targets they had shot.
This worked with groups being off in good time, but I wonder if this was partly due to
- Reduced numbers at the event meant there were less people.
- No particularly long walk outs to the courses and corresponding walk backs at end. On some courses at Osmaston the walk back took 30 minutes.
- The mostly good weather, which resulted in people not slipping and sliding as much as at past events at Osmaston.
I’m not sure if I like the idea of a time limit. Would it have worked if there had been any problems? Who knows, guess time will tell in the future if they do this again.
Behind the scenes
There is a an awful lot of work that goes on behind the scenes at events like this, not just the setting of the courses but also the sourcing of a venue, organising delivery of 3ds and administration of shooting groups. I’ve been lucky enough to offer some help a couple of times to break down a course. So I’d like to say thanks to all involved.
Top marks to the administration team who, not only coped with last minute drop outs but also managed to get the first day and final results out and on the website within hours of the last people coming off the courses. Well done.
I would also like to say how great it was to meet new people and those readers and followers of this blog who introduced themselves throughout the weekend. Thanks guys.
What are the championships?
For those not familiar with the process of the NFAS championship here is a quick run down.
The championships consist of 2 days of shooting 2 different courses.
X & Y courses were for archers shooting compound bows, crossbows and barebow ie the metal/carbon arrow courses.
A & B were for longbows American flatbow, primitive and hunting tackle ie the wooden arrow courses.
You are randomly allocated to a shooting group. With all archers in the same class shooting the same course on the same day.
So I would shoot B course Saturday with all other flatbow archers and A on Sunday. Sharon was shooting hunting tackle so shot A course first and then B.
Okay so that is all for now. I’ll try and get the other parts written up as soon as I can. In the meantime thanks for reading.

















