Off the Arrow shelf Privacy Notice
This notice applies to you if we process your personal information and you are not an employee, volunteer or worker of ours, a prospective candidate employee, volunteer or worker or an individual to whom we have provided a specific privacy notice. You may be, for example, be an individual that works at a supplier or customer of ours or another organisation that we deal with, an attendee at one of our events, a user of our website or someone who is affected by any of our activities.
References to we, our or us in this privacy notice are to the author and contributors to this site.
We have not appointed a Data Protection Officer to oversee our compliance with data protection laws as we not required to do so, but our site administrator has overall responsibility for data protection compliance in our organisation. Contact details are set out in the “Contacting us” section at the end of this privacy notice.
We are committed to respecting your privacy. This notice is to explain how we may use personal information we collect before, during and after your relationship with us. This notice explains how we comply with the law on data protection and what your rights are and for the purposes of data protection we will be the controller of any of your personal information.
- Personal information we collect
We may collect the following types of personal information about you:
- Contact details: information that allows us to identify and contact you directly such as your name, address email address, telephone number and addresses.
- Personal history and information: This includes hobbies, interests, marital status, family details and dietary requirements.
- Responses to surveys, competitions and promotions: we keep records of any surveys you respond to or your entry into any competition or promotion we run.
- Records of your attendance: at any events or competitions hosted by us or jointly with third parties.
- Details of your performance: when working with or for us or in relation to any project or work we are engaged in.
- How you use our website: we collect information about the pages you look at and how you use them, usernames and passwords.
- Videos, photographs and audio recordings: which you or other people take and provide to us or we take ourselves.
- Details of the correspondence (including e-mail correspondence) you send and receive from us and details of any claims: this includes letters and emails, SMS, MMS and other electronic communication and may in some cases include audio recording of telephone conversations.
- Subscription information: for example when you subscribe to one of our newsletters or other materials.
- IP address information: your computer’s IP address allows us to track your usage of our website.
- SPECIAL CATEGORIES OF PERSONAL INFORMATION
We do not collect, store and use the following “special categories” of more sensitive personal information regarding you:
- information about your race or ethnicity, religious beliefs, sexual orientation and political opinions;
- information about your trade union memberships;
- information about your health, including any medical condition, health and sickness records, medical records and health professional information; and
- biometric information about you, for example fingerprints, retina scans.
If we do collect any special category personal information, we do not currently rely on consent as a basis for processing special category personal information.
We will also not collect, store and use any criminal records information in relation to you. If we do collect any criminal records information, we do not currently rely on consent as a basis for processing criminal records information.
- Sources we collect your personal information from
We will collect personal information from a number of sources. These may include the following:
- Directly from you: when you indicate that you may wish to attend an event, complete forms we provide to you, respond to a survey, use our website, enter our competitions and promotions, make a claim, make a complaint or communicate with us directly in some other way.
- From referrals and recommendations: usually given by other people who know you or have a working relationship with you.
- Our website: provides us with information about how you use it and the devices that you use to connect to our website.
- Providers of information: which may include professional bodies, credit reference agencies, Companies House, the Land Registry, LinkedIn, Twitter, Tumblr and other web platforms.
- Journalists or other investigators: they may provide us with details or make enquiries about you or matters concerning you or ourselves.
- Your employer or the organisation you work for: they may provide us with your name, position contact details and background information about you.
- Our professional advisors: such as lawyers, accountants and other consultants and advisors.
- Any other governing bodies, regional bodies or clubs for the sport: to allow us to properly administer the sport on a local, regional and national level.
- What we use your personal information for
The table below describes the main purposes for which we process your personal information, the categories of your information involved and our lawful basis for being able to do this. Which will apply will depend upon the nature of your relationship and interactions with us.
|Purpose||Personal information used||Lawful basis|
|To enter into and perform contracts, where we may be supplying products / services to you and/or you may be supplying products / services to us or we may be involved in similar arrangements with third parties.||All the personal information we collect||To enter into and perform contracts with either yourself or the organisation that you represent
We have a legitimate to properly perform contracts with third parties
|Deal with your queries or complaints, claims, legal disputes or raise queries, claims, legal disputes or complaints with you||All the personal information we collect||This may be necessary to perform a contract with you or the organisation that you represent
We have a legitimate interest to improve the services and/or products we provide
To defend, bring or establish legal claims
|Maintain and improve our services and/or products||All the personal information we collect||We have a legitimate interest to improve the services and/or products we provide|
|Data analytics and statistical analysis to help us improve our online services||How you use our website||We have a legitimate interest to improve the online services we provide and user experience|
|Determine services and/or products that may be of interest to you||All personal information we collect||We have a legitimate interest to improve the services and/or products we provide and to determine which products and/or services you may be interested in|
|To provide you with requested information||Contact details and services and products or other information that you have requested we provide to you or your organisation||To comply with any request made by you|
|For the purposes of promoting the sport, our events and membership packages.||Images in video and/or photographic form.||Where you have given us your consent to do so.
[Note: Whilst consent is not necessarily required to use someone’s images, best practice would be to obtain consents where you intend to use any images or footage of members in any promotional campaigns, particularly where there are children involved.]
|Direct marketing||Contact details and services and products that we have determined may be of interest to you or your organisation and/or which you or your organisation has purchased in the past||We may ask for your consent to process your data for this purpose, you may revoke your consent at any point. Alternatively if you or your organisation has purchased similar services or products from us previously we may market similar products or services as a legitimate interest in developing our organisation. You have the right to opt out from such marketing at any time|
|Holding any events||Your contact details, details of attendance, your comments in response to any surveys or forms and dietary requirements||We have a legitimate interest in holding events and tracking attendance and providing appropriate food and drinks at events
We may also have a legal obligation to comply with health and safety requirements
|To comply with our legal and regulatory obligations||All the personal information we collect||To comply with any legal and regulatory obligation or requirement|
|Fraud, crime prevention and debt collection||All the personal information we collect||We have a legitimate interest to detect and prevent crime and to collect debts.|
|To manage our relationship with you and to operate our organisation||All the personal information we collect||We have a legitimate interest to operate our organisation in an efficient way and to expand our organisation
To enter into and perform contracts with either yourself or the organisation that you represent
|Storage of records relating to you and also records relating to our organisation||All the personal information we collect||To be able to manage and fulfil any contract with you, we may have a legal obligation to do so and we also have a legitimate interest to keep proper records|
For some of your personal information you may have a legal, contractual or other requirement or obligation for you to provide us with your personal information. If you do not provide us with the requested personal information we may not be able to properly perform our contract with you or the organisation you represent or comply with legal obligations and we may have to terminate our relationship. For other personal information you may not be under an obligation to provide it to us, but if you do not provide it then we may not be able to properly perform our arrangements with you or the organisation you represent.
Where you have given us your consent to use your personal information in a particular manner, you have the right to withdraw this consent at any time, which you may do by contacting us as described in the “Contacting us” section below. We will generally only ask for your consent for direct marketing.
Please note however that the withdrawal of your consent will not affect any use of the data made before you withdrew your consent and we may still be entitled to hold and process the relevant personal information to the extent that we are entitled to do so on bases other than your consent. Withdrawing consent may also have the same effects as not providing the information in the first place, for example we may no longer be able to provide marketing information to you.
We may anonymise and aggregate any of the personal information we hold (so that it does not directly identify you). We may use anonymised and aggregated information for purposes that include testing our IT systems, research, data analysis, improving our site and developing new products and services.
- Who we share your personal information with
We may share personal information with the following parties:
- Any party approved by you.
- Other service providers and advisors to us: such as companies that support our IT, help us analyse the data we hold, organise events for us, process payments, send communications to our customers, provide us with legal, property or financial advice and generally help us deliver our products and services to you or the organisation that you represent or for us to purchase them from you or the organisation you represent.
- To any governing bodies, regional bodies or clubs for the sports: to allow them to properly administer the sport on a local, regional and national level or in relation to joint events.
- Police, law enforcement agencies and security services: to assist with the investigation and prevention of crime and the protection of national security.
We also use Google Analytics which sets cookies to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
We may provide third parties with aggregate statistical information and analytics about users of our products and services but we will make sure no one can be identified from this information before we disclose it.
We do not disclose personal information to anyone else except as set out above unless we have your consent or we are legally obliged to do so. We do not sell your data.
- Direct Marketing
Email, post and SMS marketing: from time to time, we may contact you by email, post or SMS with information about products or services we believe you may be interested in.
We will only send marketing messages to you in accordance with the marketing preferences you set when you either create your account, that you tell us you are happy to receive or where you or the organisation you represent have purchased similar services or goods from us previously.
You can then let us know at any time that you do not wish to receive marketing messages by sending an email to us at email@example.com or by using the by using the details set out in the “Contacting us” section below. You can also unsubscribe from our marketing by clicking on the unsubscribe link in any marketing messages we send to you.
- Transferring your personal information internationally
The personal information we collect may be transferred to and stored in countries outside of the UK and the European Union. Some of these jurisdictions require different levels of protection in respect of personal information and, in certain instances, the laws in those countries may be less protective than the jurisdiction you are typically resident in. We will take all reasonable steps to ensure that your personal information is only used in accordance with this privacy notice and applicable data protection laws and is respected and kept secure and where a third part processes your data on our behalf we will put in place appropriate safeguards as required under data protection laws. For further details please contact us by using the details set out in the “Contacting us” section below.
The personal information we collect about you is not transferred to or stored in countries outside of the UK or European Union except as set out in this section.
Our directors and other individuals working for us may in limited circumstances access personal information outside of the UK and European Union if they are on holiday abroad outside of the UK or European Union. If they do so they will be using our security measures and will be subject to their arrangements with us which are subject to English Law and the same legal protections that would apply to accessing personal data within the UK.
In limited circumstances the people to whom we may disclose personal information as mentioned in section 5 above may be located outside of the UK and European Union. In these cases we will impose any legally required protections to the personal information as required by law before it is disclosed.
If you require more details on the arrangements for any of the above then please contact us using the details in the “Contacting us” section below.
- How long do we keep personal information for?
We will keep your personal information for as long as is necessary for the purpose for which it has been obtained and then for as long as there is any risk of a potential claim, which will be dependent upon the limitation period for the particular type of claim. We have set out below the main retention periods which will apply:
- For individual contacts at customers and suppliers this will be for as long as we continue to have a relationship with that customer or supplier and then for a period of 7years afterwards.
- For website users it will generally be a period of 7 years after you used our website.
- For individuals seeking information, making complaints or otherwise corresponding with us it will generally be7 years.
- For individuals attending an event it will generally be a period of 7 years after the event.
It is important to ensure that the personal information we hold about you is accurate and up-to-date, and you should let us know if anything changes, for example if you move position or work for a different organisation or change your phone number or email address. you can contact us by using the details set out in the “Contacting us” section below.
We have numerous security measures in place to protect the loss, misuse and alteration of information under our control, such as passwords and firewalls. We cannot, however, guarantee that these measures are, or will remain, adequate. We do, however, take data security very seriously and will use all reasonable endeavours to protect the integrity and security of the personal information we collect about you.
- Your rights in relation to your personal information
You have the following rights in relation to your personal information:
- the right to be informed about how your personal information is being used;
- the right to access the personal information we hold about you;
- the right to request the correction of inaccurate personal information we hold about you;
- the right to request the erasure of your personal information in certain limited circumstances;
- the right to restrict processing of your personal information where certain requirements are met;
- the right to object to the processing of your personal information;
- the right to request that we transfer elements of your data either to you or another service provider; and
- the right to object to certain automated decision making processes using your personal information.
You should note that some of these rights, for example the right to require us to transfer your data to another service provider or the right to object to automated decision making, may not apply as they have specific requirements and exemptions which apply to them and they may not apply to personal information recorded and stored by us. For example we do not use automated decision making in relation to your personal data. However some have no conditions attached, so your right to withdraw consent or object to processing for direct marketing are absolute rights.
Whilst this privacy notice sets out a general summary of your legal rights in respect of personal information, this is a very complex area of law. More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/for-the-public/.
To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out in the “Contacting us” section below.
If you are unhappy with the way we are using your personal information you can also complain to the UK Information Commissioner’s Office or your local data protection regulator. We are here to help and encourage you to contact us to resolve your complaint first.
- CHANGES TO THIS NOTICE
We may update this privacy notice from time to time. When we change this notice in a material way, we will update the version date at the bottom of this page. For significant changes to this notice we will try to give you reasonable notice unless we are prevented from doing so. Where required by law we will seek your consent to changes in the way we use your personal information.
- CONTACTING US
Version dated [ 02 ] May 21 2018